Your safety matters!


We are happy to announce that we are preparing to fully re-open the Caux Conference and Seminar Center on August 24th 2020. We are carefully putting all safety measures into place, as the health of our guest is our priority. Should you wish to plan an event prior to August 24th 2020 please kindly contact us directly, we are pleased to assist you.

Guided Historical Tours of the Caux Palace can be reserved from Monday through Friday 7:00 am to 4:00 pm. Kindly note that the Guided Historical Tours need to be reserved in advance.

Our reservations and events offices are open during regular business hours (Monday through Friday from 9:00am to 5:30pm).

For any further information or for pre-booking your event, please do not hesitate to contact us under +41 (0)21 962 91 11 or per email (info@caux.ch).

 

IMPORTANT NOTICE

Our cancellation policies have been adapted to the exceptional situation (More information below).

 

PAYMENT POLICY 

(valid from 19.3.2020 until further notice due to COVID-19)

In order to definitely confirm your booking, we will ask for a 25% deposit from the total quoted amount 30 days prior to your arrival.

The total remaining amount of your bill, including all extra charges and supplements, will be invoiced at the end of your stay. This final invoice is to be paid within 30 days via bank transfer.

In case of individual invoicing, all participants need to settle their bills prior to their departure (via bank transfer, in cash CHF/Euro/USD or by credit- / debit card). Thank you for your kind understanding.

 

CANCELLATION POLICY 

(valid from 19.3.2020 until further notice due to COVID-19)

We currently accept all reservations for summer 2020 (June, July, August) on a tentative status until 30 days prior to the event without any financial impact for our guests. This rule may be extended until October 2020 depending on the further development of COVID-19.

Any reserved event is definitely confirmed only 30 days prior to the arrival date with the deposit payment of 25% of the total invoice.

In case of a cancellation of the entire event less than 30 days prior to the arrival date, the deposit of 25% will not be refunded but retained to be used for the event taking place for an alternative date at your convenience in 2020.

  • If our guests are not able to postpone the event within 2020, the deposit payment will be lost.
  • If the Conference and Seminar Center is not able to offer adequate alternative dates, the deposit can be either moved into the year 2021 or be refunded.

 

Your Hospitality Team
Rahel Isenschmied & Fabian Büecheler

 

 

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